Skip to content

Customer Reviews

Image

Happy to Help
Hear From Our Customers

At Gray Furnace Service, nothing means more to us than the trust and satisfaction of our customers. For generations, homeowners and businesses throughout Niagara and Erie Counties have relied on us for honest service, quality workmanship, and dependable heating and cooling solutions.

We're proud of the relationships we've built over the years, and we're grateful for every customer who has taken the time to share their experience. Read some of our customer reviews below to see why so many families and businesses continue to choose Gray Furnace Service for their HVAC needs.

If you've recently worked with our team, we'd be honored if you would take a few minutes to leave us a review. Your feedback not only helps us continue providing exceptional service, but also helps future customers feel confident in choosing us for their heating and cooling needs. Thank you for your support and for allowing us to serve your home or business.

 
Review on Facebook Review on Yelp
"First day in my new how house I turned on air conditioner and nothing blowing hot air. I made a call and setup an appointment for the next day 1/2 hour after arriving all good."
— David J.  |  Angi
"Gray furnace installed out new furnace today…..the two gentlemen were very respectful, knowledgeable and professional……did their working together on our furnace in a steady fashion,the time was spent with complete concentration on the job……I was very impressed!"
— Betsy J.  |  Facebook
"Very quick and reliable service. I have been using Gray Furnace services for many years. They have installed my furnace and water heater. Will be looking to have them replace our air-conditioning unit soon. They have always been very professional and very reasonably priced too."
— Marc C.  |  Facebook
"Owner returned my call same day I left a message I was interested in having an A/C unit installed. I only had fuses at the time. Advised me I could put in a sub panel but suggested all circuit breakers would be better. Did not pressure me into the breakers or a new furnace but I had already received a price on both so I asked him to quote both furnace and A/C. Cost was so reasonable too other company I had both units done. I had my choice of 3 days in that week, including Sat. Installers arrived on time, finished everything same day. All old parts were removed, all areas were cleaned and the new units were tested and explained to me. Overall, a very positive experience."
— Catherine Z.  |  Angi
"It was Gray Furnace who first installed the unit eight years ago and his reliability and work is so dependable, we have never felt the need to find anyone else. He comes out every six months and maintains the unit so we have never had a problem with it in eight years. His prices are reasonable and the bill was sent directly to the Condo Association. I would recommend them."
— George H.  |  Angi
"Hands down best customer service out there. Always there when we need them and very fair rates as well. We’ve used them numerous times for different jobs & plan to always call gray! If you need anything def give gray a call!! Thank you Gray for the great care! Eric & Becky"
— Becky B.  |  Facebook
“Gray Furnace Service technician Dave arrived at the scheduled time of 10:00 am, quickly accessed what he had to do and went right to work. He was prepared bringing all the materials and tooling needed. He recovered the unit's Freon, then proceeded to disconnect electrical power and undo refrigeration lines. Once he verified new location of condenser unit, he placed it there and went about reconnecting copper lines and electrical. The air conditioning unit was then recharged and run to ensure proper operation. Dave then proceeded to access the second a/c unit. He made a quick repair to a copper line that had a small hole then recharged the system. Upon completion of unit recharge, system was started and checked for proper operation. Dave displayed the skill of a true professional. The quality of his work was very good and he was very courteous. I will use the service of Gray Furnace again without question.”
— Luis M.  |  Angi
"Our basement flooded a few days ago which houses our hot water tank and furnace. Gray's came out immediately to assist us. They were so informative and reassuring during this stressful time. I highly recommend them to anyone! They are honest and very hard working people."
— Angela Z.  |  Facebook
“Responded quickly, courteous and knowledgeable. Disconnected the booster fans. ramped up the furnace fan to high, and allowed me to "live with it" for a few days to see if the change provided sufficient heating to the upstairs. It is still the first week and I am evaluating the result, and I appreciate Don's handling of my problem in this manner. I am hopeful that the booster fans are not necessary any longer (they sound like an airplane taking of and landing when they go on and off). Will definitely also call on him to do the A/C tune up in a couple of months.”
— Luba C.  |  Angi
"They are always on time, work neatly, and are fairly priced. The technicians are knowledgeable about products and helped guide me in selecting the right Wi-Fi thermostat for my home."
— Missy D.  |  Facebook
“Worked past five PM to complete installation and start up. Had an issue with condensate drain line leaking in the attic. Gray furnace sent out an excellent technician to correct the problem immediately after it was reported. Very satisfied.”
— Eric M.  |  Angi
"Just had them come to our home to install a new furnace, and redo all the ductwork to the addition in the rear of the home. Whole crew was prompt, courteous, and did excellent work. Answered all my questions and only charged the exact quoted price. Work came out phenomenal and would recommend them to anyone. I'll be have them back to install central a/c in the spring for sure!"
— Zachary B.  |  Facebook
“Save money, time and aggravation. Just call these guys. I have two other heating companies charge me and couldn't solve the problem. Grey Furnace figured it out in 10 minutes with a simple adjustment.”
— Tom S.  |  Angi
"My heating and air conditioning unit is very old but Gray Furnace Service does a great job in keeping it going. I have used them for years, starting with the grandfather and now I work with his grandson. It is a family owned business that serves me well."
— Jim C.  |  Angi

Get A Free Estimate

Contact us today for a free estimate or to request service.
Get Started